Helping your customers to feel more connected and informed
The benefits of choosing Collstream
With SMS and Voice Messaging, your business can work more efficiently than ever before. Imagine setting up automated messages to confirm everything from a customer’s order status to stock availability and delivery times. You can even enable customers to text in a code to get instant answers to frequently asked questions or check their account status.
That’s good news for customers, who feel more connected and informed. But it’s also great for staff, who are free to concentrate on more productive tasks. Your business also benefits because every communication with the customer is a chance to cross-sell or ensure repeat orders.
None of this comes at the expense of disruption during initial delivery and set-up. We’ll tailor the service to fit seamlessly with your existing systems, so you’ll notice the increased efficiency from day one.
Using messaging means working with people’s data. This requires compliance with rules from OFCOM, OFT, and the Direct Marketing Association as well as knowledge of data protection and the Electronic Communications Act. This has been our area of expertise since 2005. You can count on us to fulfill every requirement on your behalf.
Client testimonial
Payzone prides itself on excellent customer service and this extends right across all our dealings with Payzone merchants. The old collection system was time consuming for staff and at times proved to be a less efficient way of communicating with retailers. We’re delighted with the new automated system that we have in place and feel it now complements the level of service we provide elsewhere in the business.
work more efficiently than ever before
