Client testimonials

Payzone prides itself on excellent customer service and this extends right across all our dealings with Payzone merchants. The old collection system was time consuming for staff and at times proved to be a less efficient way of communicating with retailers. We’re delighted with the new automated system that we have in place and feel it now complements the level of service we provide elsewhere in the business.

Collstream has been a valuable partner to our business right from the beginning. Their strategic approach has helped us become not just one of the leading debt collection agencies, but also one of the most innovative and creative. The solutions they provide improve efficiency, enhance customer service and allow our team to concentrate on what they do best.

Since working with Collstream our SMS strategy has evolved to become an integral part of our marketing communications strategy. Combining technical proficiency with a genuine understanding of our communication objectives has provided us with a cost effective solution that continues to return a healthy return on investment on an ongoing basis. This is supported by excellent account management and a reliable bespoke technical system that integrates seamlessly with our own. I strongly recommend Collstream for any organisation looking for affordable, flexible and hassle free SMS communications.

When we initially approached Collstream with our requirements for supporter SMS services we didn’t really know how we were going to implement the solution. Luckily for us, they project managed the solution from start to end, in little more than a few days, which meant we were up and running in no time. Our supporters really love the match alert service that comes free with their Club membership and we’re now using Collstream’s SMS services across the whole of our business.

Customer contact is a key focus for our business operation. Collstream provide an invaluable and cost effective service that is easy to use and highly effective. We have seen an immediate impact in the use of outbound text campaigns and they are now an integral part of our collections process as a whole. Set up was extremely quick and hassle free with the customer service throughout second to none.

We have been using Collstream for nearly three years and are absolutely delighted with the quality and ever increasing range of services they provide. With our previous text message provider the onus was always on our IT guys to create the daily list of accounts that needed a text message and to send the accounts over to that supplier, which was a drain on our resources. However, Collstream sent their own guys in and they did all the work for us to program and automate the whole process; and they still do whenever we request changes. I hold Collstream in the highest regard and would have no hesitation in recommending their services!

We have been using Collstream since 2005 and see them as a vital part of our operations and a valued business partner. We use them for all our digital customer contact requirements, and have found their level of services to be of the highest level. The Automated solutions that they have put in place for us means all of our SMS, email and voice message requirements are looked after and this has helped us grow our business year on year. I have found the help, commitment and knowledge they provide to be second to none and I would gladly recommend them to anybody looking for an Automated Business Solutions/SMS provider.

We have been using Collstream as our provider for text messaging customers who have fallen behind with payments or who have made no contact at all. The service we have received has been professional & very quick; providing transmission of texts within the hour if required. The reporting facilities enable us to analyse how effective this method of communication has been & has enabled us to target the right type of customer, producing good results for the business. I would therefore have no hesitation in recommending Collstream to any possible potential client.