Customer SMS

Text Messaging has hundreds of uses to improve the customer experience as well as offering significant productivity and cost savings. Ideal for everything from confirming orders and stock availability to cross sales and retention, Text Messaging presents opportunities throughout the whole customer journey.

For instance an automated SMS retention strategy would allow you to send personalised text messages to your customers at key points within the customer lifecycle. By deploying this type of SMS solution you will be able to up-sell items that have not been selected in the original buying process, cross sell additional products or services and encourage repeat orders from customers who have not purchased from you for sometime.

You can also engage your customers with inbound text services allowing them to text into a short code or long number (a number that resembles a standard mobile number) to get instant answers to frequently asked questions or to request information such as their current account balance.

Our SMS applications can be integrated into any host computer system or we can provide bespoke solutions to fulfil your individual requirements. Automatic replies can be sent to the customer and we can link messages to other systems allowing specific actions to occur reducing staff costs and the need for customers to spend time in call queues.

For further information, contact our sales team on 0844 559 2345 or email sales@collstream.co.uk

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