IVR Payments

Our Interactive Voice Response (IVR) Payment System is a hassle free, fully integrated collections system for accepting card payments by telephone.

We design each IVR system individually ensuring that it produces the best result possible for you and your customers. We greet the caller with voice prompts recorded specifically for you, and take them through a number of options. At the end of the call any payments taken are automatically debited and a transaction record created

If the caller cannot complete their IVR payment for any reason we have a number of options, including redirecting the call to your call centre, playing a pre-recorded message or taking a request for a call back.

Traditionally, collecting payment over the telephone requires staff manually handling calls from the public. Not only is this an expensive service to operate, it also uses up valuable time that could be better employed on contacting other customers. You also have the limitation of only collecting payments in office hours, with the number of transactions being limited to the number of staff answering phones.

For further information, contact our sales team on 0844 559 2345 or email sales@collstream.co.uk