When using SMS, Voice or IVR services you will need to comply with any relevant rules and guidelines from OFCOM, OFT, The Direct Marketing Association and the PCI Security Standards Council as well as the Electronic Communications Act and Data Protection Act. This has been our area of expertise since 2005. You can count on us to fulfill every requirement on your behalf and to provide the best possible advice wherever practicable.
You may find the following downloads useful:
- The guide to data protection
- Guidance to the privacy and electronic communications (EC directive) regulations 2003
- Ofcom Tackling Silent and Abandoned Calls statement 1st Oct 2010
Here are some handy links for further information:
Payzone prides itself on excellent customer service and this extends right across all our dealings with Payzone merchants. The old collection system was time consuming for staff and at times proved to be a less efficient way of communicating with retailers. We’re delighted with the new automated system that we have in place and feel it now complements the level of service we provide elsewhere in the business.
Get in touch with us now
Call 0844 559 2345
work more efficiently than ever before