Outbound voice message
Automated messaging isn’t just about texting. Our Voice Messaging service is the most feature-rich yet easy to use platform on the market, enabling you to conduct highly effective voice broadcasts to thousands of people simultaneously or over a planned period of time. Voice broadcasting is a great way to get your message out, without the staff hours that would normally be involved.
You can send voice messages via our web service, or we can build a bespoke application for you. For instance you may want to generate a call back at a specific time in response to a customer request or you may want to generate a call to them as they respond to an advertising campaign or outbound message.
If you want to send messages directly from your own software our API (Application Programming Interface) puts you in control by enabling you to integrate our service seamlessly using XML-SOAP or SFTP.
We realise that no two businesses or applications are the same so we will work closely with you develop the right solution.
We realise that no two businesses or applications are the same so we will work closely with you develop the right voice broadcasting solution.
Interactive Voice Messaging
Collstream’s Interactive service goes one step further. Customers have the option to respond to your message straight away, by asking to be transferred to a live agent for example, or to be routed to an automated payment system. It’s just a case of selecting the right option on their keypads.
We design each system individually so you get a service that fits exactly with your business. You can present customers with options such as requesting a call back or confirming an appointment is still convenient. Customers simply choose from the options you have presented them by pressing their keypads (press 1 to be transferred to an agent, 2 to make a payment etc.)
We professionally record all the voice prompts for you but if you want to give us your own that’s no problem either — Ally McCoist, Robbie Savage and Nigel Clough are just some of the people who already have!
Call us today to discuss your voice broadcasting needs.
- Season ticket renewals
- Appointment confirmations
- Debt collection
- Lead generation