IVR payments and orders
Interactive Voice Response (IVR) is a popular choice for Collstream clients — and you can see why. It allows you to take card payments by an automated telephone service 24 hours a day.
Traditionally, collecting payment over the telephone requires staff manually handling calls from the public. Not only is this expensive to operate, it also takes up valuable time that your staff could use to work on other things, like winning new business. You will no longer be limited to only collecting payments in office hours, or by the number of staff available to answer inbound calls.
We design each system individually with tailored voice prompts and steps ensuring the best result possible for you and your customers.
Customer details and payments can be validated and authorised in real time with the money being deposited directly into your bank account.
IVR Orders and Services
You can use Interactive Voice Response for much more than just taking payments. It is especially effective for allowing customers to place orders, buy tickets, enquire about their account or renew insurance policies. It also works brilliantly for carrying out customer surveys.
We greet the caller with voice prompts recorded specifically for you and take them through a number of options. By designing each system individually we ensure the service works as efficiently as possible for you and your customers.
With our integration service we can provide a number of different validation checks and even access information directly from your own software systems while the customer is on the phone.
If the caller needs to speak to a live operator or if information cannot be validated, calls can be redirected to wherever you require.
Used in conjunction with the payment service the possibilities to reduce your costs and missed opportunities are endless.
Each IVR line gives a live daily summary of payments as they are taken and allows you to dig deeper in to each payment line and view the source of payment over a range of dates, e.g. SMS or voice message campaign.
- Debt collection
- Invoice payments
- Meter readings
- Insurance renewals
- Customer surveys
- Ticket booking